这是澳大利亚籍客户委托本事务所办理“日本人的配偶等”居留资格申请的案例。夫妻二人当时都居住在澳大利亚，先取得了居留资格认定证明书（COE），之后在日本国内获得了居留资格变更许可。
日本人配偶居住在海外时，“在日本没有住址的夫妻，应该在哪里、由谁来申请”会成为第一道大难关。据说这位客户也是越向领事馆和入管咨询，得到的信息越不一致，最终放弃了自行申请。由本事务所代办申请，也把住在日本的太太父母的负担降到了最低。
由于东京出入国在留管理局业务拥挤，审查长达约7个月。在此期间，我们持续确认进展并随时向客户报告，同时提出了尽早审查的请求，并应对了补交资料的要求。认定证明书交付后，我们结合家人的情况在日本国内申请了居留资格变更，约1个月后获得许可。
※为保护客户隐私，姓名以首字母缩写刊登。
※以下内容是本事务所将客户用英语写下的原文翻译成中文的译文。（原文按收到时的原样刊登在文章后半部分）
客户留言（本所中文翻译）
Q1.【委托前的烦恼】在向本事务所咨询之前，您遇到了哪些困难？又有哪些不安？
在找到Jeepney行政书士事务所之前，我对日本配偶签证的入管手续越来越感到困惑。起初我打算自己提交COE（居留资格认定证明书）的申请，因为以前在澳大利亚为我太太申请配偶签证时就是我自己办的。可是对日本配偶签证的手续查得越多，我就越糊涂……我咨询了日本驻澳大利亚的领事馆，给日本的入管发了邮件，也用AI查过。我被告知，我的情况并不属于通常情形（身为日本人的太太和作为丈夫的我都住在日本境外）。有人告诉我申请必须在日本的窗口办理，也有人告诉我COE交付后的配偶签证申请必须在日本境外办理。我了解到有些COE申请可以在线办理，但住在日本境外的外国人却不行？？由于我太太不住在日本，我的申请需要由住在日本的家人来办理……诸如此类，没完没了。最后我得知，我的申请可以由行政书士代我办理，行政书士还能协助我太太年迈的父母处理文件。这时我松了一口气，决定请入管方面的专家来协助处理这样重要的事情（我们一家在日本共同的未来）。
Q2.【选择的决定因素】在众多行政书士事务所当中，您选择本事务所的“决定因素”是什么？
做出这个决定之后，我开始寻找能协助我们办理手续的行政书士。我联系了五六家能用英语提供协助的事务所。得到的答复各不相同，有的很了解情况，有的似乎也对我这种情况的手续感到困惑。Jeepney行政书士事务所的拓郎先生给了我迅速而明确的答复。他看起来清楚地理解我这种情况的办理流程，说法也与我查到的内容一致，并为我的申请提出了一个简化的方案，可以减轻我太太年迈父母的压力——他们是在日本国内的联系人。之后我们又通了一两次邮件，他的说明依然前后一致、清晰、有把握，报价也有竞争力。因此，我很快就决定委托拓郎先生和他的事务所。
Q3.【对服务的感想】在实际办理手续的过程中，您觉得本事务所（经办人）的应对如何？
委托之后，Jeepney行政书士事务所非常迅速、专业地开始了工作。正如大多数人所知，提交入管申请细节非常多、耗时，而且要让申请以最好的面貌呈现，需要很高的准确性。Jeepney建立了清晰、安全的流程，可以远程、高效地收集和传送文件。我可以按照他们提供的清单逐项推进，文件到手后随时上传，并很快得到明确的反馈。这帮了大忙，也让整个过程不那么艰难。
他们根据需要与我们在日本的家人联系，态度尊重而周到，并最终代我们提交了COE申请。手续开始之初，东京入管处理申请大约需要60天。但由于东京入管的申请情况发生了很大变化，加上政治环境的变化使签证申请受到更严格的审查，这一时间大幅延长。日子一天天过去，先是超过了60天，后来又超过了120天，拓郎先生和他的工作人员始终向我提供清晰、一致的反馈。他们就我的申请进展向入管进行了确认，得知初步审查已经完成，提交的文件看起来没有问题。这让我安下心来，入管表示申请大量积压，并没有什么异常。
我们在2026年年初搬到日本时，我是和家人一起持旅游签证入境的，因此时间至关重要。我们起初预计审查需要60天，而且我在抵达日本前大约6周就已提交申请，所以我们以为90天的旅游签证应该绰绰有余，足以等到我的COE交付。我错了！日子一天天过去，旅游签证的到期日越来越近，拓郎先生建议提交“尽早审查的请求”。入管受理了这一请求，但90天的期限临近时仍没有结果，于是我决定先回澳大利亚处理一些事情，然后再凭第二次90天的旅游签证回来。
在申请审查的这段艰难时期，Jeepney一直让我了解情况，并说明他们为尽快取得结果正在采取哪些步骤。这让我有信心信任整个流程，因为我知道申请本身并没有问题，入管只是需要时间来处理积压的案件。大约到了6个月时，入管开始有了进一步的反馈。由于审查时间较长，他们要求提交一些更新后的文件，Jeepney非常主动地备齐并提交了这些文件。到第7个月，我的COE终于交付了，而且是在我第二次90天的旅游签证到期之前。这让所有人都大大松了一口气！随后，拓郎先生提出了一条无需离开日本就能取得配偶签证的途径（因为我对在日本的家人负有责任）。不到一个月，这就成功了，我的配偶签证签发了下来。
Q4.【结果与寄语】手续顺利完成后，请谈谈您现在的心情，并给有同样烦恼的人留下一些话。
如今我的配偶签证已经签发，在留卡也随之拿到，这让我和家人都如释重负。如果您也处于类似的情况，正考虑申请签证以便合法地留在日本，我非常推荐您委托像Jeepney行政书士事务所这样的事务所提供的专业服务。您不会想因为自己的失误，或者因为一家无法胜任这项工作的事务所，而拿您或家人的未来去冒险。凡是这类事情，我都会毫不犹豫地推荐拓郎先生和他的团队。正如我在签证签发时对拓郎先生所说的：“再次非常非常感谢您的辛勤工作、协助、耐心和人情味。”在涉及入管手续和人们对未来的希望的场合，“人情味”是一个关键词。拓郎先生和他的团队所展现的这份关怀大大减轻了压力，而他清晰、一致的说明让我们能够信任整个流程，并得到了我们所期望的结果。再次感谢！
负责行政书士的感谢留言
J.M.，非常感谢您这次写下如此细致而真挚的话语。我一边回想每一个场景，一边反复读了好几遍。
在夫妻双方都居住在海外的情况下，关于“由谁、在哪里申请”，向不同的地方咨询得到不同说明的情况并不少见。正如J.M.在Q1中所写的那样。即使是在日本没有住址的夫妻，由行政书士代办申请，就可以不必请在日本的家人到窗口办理手续而推进申请。尽量减轻家人的负担，是本事务所在这类案件中最先考虑的事情之一。
这一次，审查时间大大超出了最初的预计，让J.M.和家人度过了很长一段不安的日子。审查时间会因入管的拥挤状况而有很大变化，我们这一方无法将其缩短。正因如此，我们一直重视在此期间持续告知“现在情况如何”。这一点能得到您的认可，我们感到无比感激。
另外，从短期滞留（旅游等）在日本国内变更居留资格，原则上是不被允许的。不过，在居留资格认定证明书已经交付等情况下，根据具体情况，有时会被允许在国内变更。这一次，我们细致地说明了三个孩子正在日本的学校上学、需要父母双方共同照顾的情况，从而获得了许可。
您在最后写下的“humanity（人情味）”一词，对我们来说是最大的鼓励。在签证手续的前方，始终是家人的生活与未来。今后我们也会真诚地对待每一个案件。
夫妻中有一方居住在海外的配偶签证咨询、取得认定证明书之后的手续、居留期间更新等，如果您正为这些问题烦恼，欢迎随时向本事务所咨询。我们也可以用英语、中文提供咨询。
【原文】客户留言（英语）
Q1- Before I found jeepney.co.jp (substitute how you prefer to be referenced), I was becoming confused with the spouse visa immigration process for Japan. Initially I planned to lodge my COE (certificate of eligibility application) myself, as I had done for my wife's spouse visa application in Australia previously. The more I investigated the Japan spouse visa process, the more it became confusing to me... I spoke with the Japanese consulate in Australia, I emailed Japanese immigration and I researched with AI. I was told my situation was not normal (both the Japanese national- my wife and the husband were living outside Japan). I was told the application needed to be made over the counter in Japan, I was also told the spouse visa application after the COE was issued, needed to be outside Japan. I found out some applications for the COE can be made online, but not as a foreigner living outside Japan?? As my wife was not living in Japan my application would need to be made by a family member living in Japan the list went on. Finally I found that my application could be handled on my behalf by an immigration scrivener (please enter the correct term here) who could assist my wife's elderly parents with the paperwork. I felt relieved at this point, and decided to engage an immigration expert to assist in such an important matter (my families shared future in Japan).
Q2- Once I had made that decision I went about searching for an immigration scrivener to assist us with the process. I contacted 5 or 6 companies that could assist in english. I had varying responses, some were informed, some appeared to also be confused on the process for my situation. I had a quick and clear response from Takuro san of Jeepney.co.jp. He appeared to understand the process for my situation clearly, was consistent with my research and outlined a simplified strategy for my application which would take pressure off my wife's elderly parents- being the point of contract within Japan. We emailed one or two more times, again consistent, clear, confident messaging and his quote was competitive. As a result, I decided quite quickly to proceed with Takuro san and his business.
Q3- Once Jeepney.co.jp were engaged, they set to work very promptly and professionally. As most people would know, lodging immigration applications are very detailed, time consuming and great accuracy is required to put your application in it's best light. Jeepney put in place clear, secure processes to collect and transmit documents remotely and efficiently. I could work through the checklists provided and upload documents as they came to hand, receiving feedback quickly and clearly. This helped greatly and made the process less challenging.
They interacted with our family members in Japan as required, with respect and attention, and ultimately submitted the COE application on our behalf. At the beginning of the process Tokyo immigration were processing applications in around 60 days. This timeline blew-out significantly due to large changes in applications through Tokyo immigration and a changing political landscape with greater scrutiny being applied to visa applications. As the days ticked by, first past 60 days, then 120 days, Takuro san and his staff continued to provide me with clear, consistent feedback. They engaged with immigration as to the status of my application, an initial review had been done and the documents lodged appeared to be in order. This gave me peace of mind, immigration noted there were large backlogs of applications and nothing was out of the ordinary.
As I had entered Japan on a tourist visa with my family when we moved early in 2026, time was of the essence. While we expected a 60 day assessment initially and I had lodged some 6 weeks before we landed in Japan, we thought the 90 day tourist visa should be more than sufficient to have my COE issued. I was wrong! As the days ticked over and we were getting towards the expiry date of my tourist visa, Takuro san suggested lodging a 'fast track request'. This was accepted by immigration but as my 90 day deadline approached without a result, I decided to return to Australia to attend to some matters before returning on a second 90 day tourist visa.
During this challenging period of my application assessment, Jeepney kept me informed and explained the steps they were taking to get my result as soon as possible. This gave me confidence to trust the process, knowing there was no inherent problem with my application and immigration just needed time to get through the backlog. At around 6 months in, immigration started providing additional feedback. They requested some updated documents due to the length of the assessment and Jeepney was very proactive in securing and submitting the documentation. At seven months my COE was finally issued and before my second 90 day tourist visa was due to expire. This was a great relief to everyone! Takuro san then went about suggesting a pathway to obtain my spouse visa without needing to leave Japan (due to my responsibilities for my family in Japan). Within one month this was successful as my Spouse Visa was issued.
Q4) Now that my Spouse Visa has been issued and with it my residence card, it was a huge relief to myself and my family. If you are in a similar situation and thinking to apply for a Visa to stay legally in Japan, I would very much recommend to engage the professional services of a firm such as Jeepney.co.jp. You don't want to risk you or your families future through mistakes of your own or a firm not competent to the task. I would not hesitate to refer Takuro san and his team for any such matter. As I said to Takuro san on issuance of my visa, 'Once again thanks sooo much for your hard work, assistance, patience and humanity.' Humanity is a key word in situations involving immigration, and people's future hopes. This compassion shown by Takuro san and his team helped to greatly reduce the stress and his clear, cconsistent messaging allowed us to trust the process and get the result we were hoping for. Thanks again!